WhatsApp Says User Spam Reports Don’t Compromise End-to-End Encryption, IT News, ET CIO

WhatsApp said on Wednesday that reports sent to it by users reporting spam and abuse do not compromise the end-to-end encryption of the messaging platform. The WhatsApp clarification came in response to a report from the non-profit ProPublica newsroom that said that while WhatsApp says it doesn’t see user content, the Facebook-owned company has a surveillance operation. scope and regularly shares personal information with prosecutors.

“WhatsApp provides a way for users to report spam or abuse, which includes sharing the most recent messages in a chat. This feature is important in preventing the worst abuse on the Internet. We strongly disagree. with the idea that accepting reports that a user chooses to send to us is incompatible with end-to-end encryption, ”said a spokesperson for WhatsApp.

The spokesperson added that in India, in accordance with government IT rules, it also publishes monthly reports with details on how WhatsApp protects users and prevents abuse on the platform based on these reports. users.

“WhatsApp remains deeply committed to user privacy and security,” the spokesperson said.

In the past, too, there have been instances where concerns have been raised about the privacy of conversations on WhatsApp.

The company, on the other hand, has always maintained that all messages and calls on the platform are end-to-end encrypted and that it has no visibility into the content.

WhatsApp in its latest compliance report said it banned more than three million Indian accounts, while it received 594 grievance reports between June 16 and July 31, 2021.

The 594 user reports covered account support (137), call denial (316), other support (45), product support (64), and security (32) of the June 16 to July 31. During this period, 74 accounts were “processed”. “, according to the report.

“Activated Accounts” means reports in which the Platform has taken corrective action based on the report. Taking action means either banning an account or restoring an account previously banned as a result of the complaint.

The company has previously said that in addition to “behavioral cues” from accounts, it relies on available “unencrypted information”, including user reports, profile photos, group photos and descriptions, as well as advanced AI tools and resources to detect and prevent abuse on its platform. .

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