[Update: Restored] Comcast / Xfinity services are down or the Internet is not working? You are not alone in the face of this failure


New updates are added at the bottom of this story …….

The original story (published March 16, 2021) follows:

Just in case you’re trying to figure out why Xfinity services aren’t working for you, take comfort in the fact that you’re not the only one facing issues lately. A quick glance at the microblogging site Twitter reveals that there are many more affected by the same problem.

For a quick glance, here’s how some of the complainants frame the problem:

@Xfinity
WHY ARE YOU ALWAYS DOWN EVERY WEEK ??
The source

@Xfinity
what’s going on with you guys ?! My internet goes out several times a day now. Which really sucks when you work from home. My buffer emissions. I pay for the best internet and it’s so bad. You really came down the hill. Anyone have any suggestions for a good internet?
The source

Internet problems must have stopped the stream, thanks Xfinity
Source

If you are also having the problem, you can go to their service status page to check if there is an outage in your area. If you are new to the process, you can head here for instructions on this.

An official word on the subject? Negative, for the moment. We have yet to find a word of the official service channels or their social media handles.

Please rest assured that we are keeping a continuous eye on all related developments and will update this page with relevant information as we come across it. So, if you are facing the issue discussed here, stay hooked on updates.

Update 1 (March 16)

Based on the latest information from services like Down Detector, it looks like Comcast is down in some areas as well at the moment. See the breakdown map below:

Update 2 (March 16)

In responding to one of the affected users, ComcastCares responded by saying:

Oh no! Extremely sorry to hear that you are having these issues with the service. Please let us investigate and make sure you are able to reconnect. Can you please send a DM with your service address and your first / last name. -YOU

Update 3 (March 16)

While Comcast outages are typically region specific, this can also be the case with regular maintenance. And if this is the case for all, the following information shared by a user should be of use to those who struggle with the Internet.

comcast_internet_outage

Update 4 (March 16)

we see user reports where it is shown that the company says the outage has been resolved. However, among users, not everybody is of the same opinion.

Update 5 (March 17)

Looks like the Xfinity service is under maintenance today, having suffered a massive outage yesterday. Maintenance, as you can see in the screenshot shared by a user here, is about 6 hours.

Update 6 (March 18)

We still see user reports who say the Xfinity service has been having issues for hours now (last 12 hours in that case).

Update 7 (March 18)

Xfinity’s internet problems seem to never end just yet as we are once again seeing a sudden increase in complaints.

It is difficult to say if specific regions are affected and / or if it is even a problem or planned maintenance. Xfinity support, meanwhile, only gives generic responses at least on Twitter.

Update 8 (April 26)

From reports surfacing on Twitter, it appears Comcast is down at the time of writing.

Huh, another “scheduled” outage for Comcast that they just forgot to mention was happening! Internet service all night. WTF.

SEND A COURTESY TEXT OR E-MAIL YOU JERKS.
@comcast

@comcastcares

@ComcastPolitics
The source

GOD. COMCAST. BREAKDOWN. Internet and cable.

I’m busy shit !!
The source

In addition to user reports, the Down detector is also reporting an outage in some areas (as can be seen in the map below):

Comcast_fault

Update 9 (April 26)

A user now has share the maintenance notification which explains the internet problems.

Comcast_outage_maintenance

Additionally, support also reported that the Xfinity Connect app is now abandoned. Here’s what they said:

As of April 20, the Xfinity Connect app has unfortunately been discontinued in an effort to streamline our apps as much as possible for the best customer experience.

Update 10 (April 29)

From reports circulating on Twitter, it appears that Xfinity users are experiencing internet issues at the time of writing. The fault detector also transmits a fault from Comcast (as can be seen on the live fault map below).

Xfinity_down

Comcast / xfinity down to oakland / emeryville? #comcastoutage #Oakland #BayArea
The source

I’m so sick of those damn #xfinity failures. Four times this week, and now the whole system is down, not just the Internet. Why do we let them charge us so much for unreliable internet.
The source

Update 11 (May 04)

The fault detector indicates that Comcast is encountering a breakdown right now, as can be seen on the live outage map below.

Comcast_down

Update 12 (May 05)

Comcast / Xfinity is down again and users are having internet issues. Downdetector also transmits a fault (as can be seen on the live fault map below).

Comcast_down_again

According to reports, this is yet another interview.

@comcastcares
does this BS “routine maintenance” often, like twice a month, overnight. Aka no internet all night. As if no one was working nights. As if I had never had a thesis to write for which I stayed up late. #comcastoutage #comcastdown #xfinityoutage
The source

Hey
@Xfinity
if you are going to do “scheduled” maintenance, how can you let people know in advance? There is nothing worse than trying to get the job done at night and everything just breaks down. A simple notification would allow customers to plan accordingly.
The source

Update 13 (May 06)

From Twitter reports, it appears that Comcast / Xfinity users are having issues in some areas.

Update 14 (May 07)

Going through the fault detector, Comcast again encounters a fault, as shown in the live map below.

Comcast_down

Update 15 (May 10)

By the way reports proliferating on Twitter, Xfinity / Comcast users in some areas are experiencing an outage. The down detector also transmits the same that can be seen in the live image below:

Comcast_down_again

Update 16 (May 11)

Reports from Twitter suggest that Xfinity / Comcast users are having internet issues at the time of writing. The Down detector also confirms the failure.

Xfinity_down

Update 17 (May 13)

Xfinity / Comcast users are again facing internet issues and the Down detector is also reporting an outage (as can be seen in the map below).

Comcast_down

Update 18 (May 14)

It looks like some Comcast users are facing some sort of outage again right now. Comments on the Down Detector page at user comments to Twitter To other services Following the service outages, we are seeing new reports of the problem pouring in from several directions.

Update 19 (May 25)

Twitter Reports to transmit Xfinity / Comcast servers are experiencing an outage as of this writing. Bottom detector too reflects the same.

Update 20 (May 26)

Looks like Xfinity/Comcast is down in some areas.

Update 21 (June 23)

Many Xfinity users have reported that internet service has been down for a few hours now. The company has not yet recognized the failure.

@Xfinity on me, I need some to remove this invoice for these outages.Source)

There was an Lmao Internet outage (intermittent connection). Blame Xfinity (Source)

Xfinity having an outage just killed my vibe. (Source)

Update 22 (June 28)

Again, it appears that Xfinity users in some regions are having trouble connecting because the service is experiencing an outage. There is no official confirmation yet regarding the issue today.

#xfinityoutage what’s going on in Miramar, Florida? We have all day without internet, you said that the service will be back at 6pm, it is now 11.30am and we have NOTHING !!! (Source)

@Xfinity seriously? Internet failure and I find out when my security cameras are down ??? You really need to educate your customers. It’s frustrating!!! (Source)

Update 23 (November 09)

11:32 am (IST): New reports on Twitter and Downdetector indicate that Xfinity users are facing issues with internet services in the San Francisco area, Chicago, and a few other cities.

Looks like my xfinity internet is down again (Source)

Oh well, so we’re not the only ones that have Xfinity TV AND the internet down. (Source)

xfinity broke down before I could spend my resin tonight @comcast please i have to do my dailies (Source)

12:41 (IST): User reports indicate that the service has been restored or is at least being restored.

Here in 94904. Everything is fine now! (Source)

Internet is back @XfinitySupport (Source)

This seems fixed now, all my local friends on xfinity have connected to the internet again (Source)

Update 24 (November 10)

5:29 p.m. (IST): Xfinity Support posted a tweet confirming that the service was being restored and the root cause was identified after yesterday’s outage. However, there was no follow-up to this.

Previously, some customers had experienced intermittent service outages due to a network issue. We have resolved the issue and service is now restored to affected customers as we continue to investigate the root cause. We apologize to those who have been affected. (Source)

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