Having trouble filing returns? IT is here to help


NEW DELHI: A few days ago, when some social media users complained about filing problems due to a “disk error,” the tax department quickly intervened and approached them. With the issue continuing, he asked his team to hold a video call with some of the taxpayers to resolve the issue. This was not the first time that such a strategy has been used – it is done on a regular basis.

“We receive approximately 9,000 calls per day to our call center on various issues. We also use social media to reach those who don’t call us, ”explained one officer.
With Infosys filling several gaps that were noticed during the roll-out of the new portal earlier this year, the department is making every effort to ensure a hassle-free ranking experience.
It has beefed up its war room, which should be a 24/7 effort, with 75 to 100 members – tax departments and teams representing hardware and application vendors – available to resolve issues. as soon as possible. The number this year is significantly higher than the 30 to 35 people who usually work, said a senior officer.
With the filing deadline approaching soon, the systems wing of the department is also coordinating closely with other partners such as UIDAI, GSTN, NSDL and banks to ensure there is no downtime. and that the deposit process goes smoothly.
Although officials have said there are no plans to extend the deadline beyond December 31, the ministry is looking to answer several of the frequently asked questions over the next few days via video mods. “People have questions and this year, thanks to the annual information system, more data is available to them. We’re going to help with the whole filing process, ”an official explained, adding that the idea is to get taxpayers to file well in time to beat the rush seen in recent days.
Often, taxpayers go to the call center to get their password or return form that they need to use on the last day. “If you do it this late, we might have capacity issues to resolve it quickly. So it’s best to do all of this now and file as early as possible, ”the officer said. While around six lakh statements are filed each day, the number is expected to increase dramatically over the next few days.

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