DJB reviews its invoicing system
Water Minister and Delhi Jal Board (DJB) Chairman Satyendar Jain said on Thursday that water bills can no longer exceed 1.5 times last month’s bill.
On the microblogging site, Jain tweeted: The Delhi Jal Board updated their billing system today. From now on, your bill cannot exceed 1.5 times the previous month. In the event of an overrun, an explanation will be provided to the customer, who may file a complaint. Delhi Jal Board of Directors will be held responsible for any errors.
His decision came after receiving numerous grievances from officials on Jal’s board, in which meter readers do not upload an image of the current meter reading or upload a random image and put a reading. as they deem appropriate.
âThis exercise has no control until a consumer files a complaint about it. Most consumers pay their bills thinking they are accurate and not realizing the change in consumption patterns in the bi-monthly billing cycle, âsaid a government official.
According to officials, there will be an automatic system check to stop billing from the meter reader tablet if the consumption difference is more than or less than 50% from the previous bill. âIn such a case, the invoice will only be generated by the Zonal Revenue Office if the image of the meter reading confirms the consumption. This step will reduce the erroneous read invoices that were generated, âsaid a DJB official.
The department will strengthen its vigilance system. In the event of incorrect meter reading images, meter inspectors will visit the site and recheck the images and ensure that the images are taken correctly by the meter readings.
This improper feeding of the image will also require strict action against the relevant lifters. This will provide a robust system ensuring 100 percent accuracy in billing.
At present, there are approximately 900 meter counters taking readings of approximately 26.50 Lac consumers in 41 areas of DJB. Of these consumers, about 18 lake consumers benefit from zero bills under the free water program.